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FAQ

FREQUENTLY ASKED QUESTIONS

What happens if the vehicle is damaged, stolen or involved in an accident?

You need to do the following as soon as possible:

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  • Notify MRC Car Rentals of the incident.

  • Lodge a police report at the nearest police station within 24 hours of the accident.

  • Do not arrange for towing until you receive advice from an MRC representative.

What does the rental rate include?

The rental rate includes maintenance, unlimited mileage, insurance and road tax.​

How many days does it takes to deliver the car?

It takes up to 60 days to deliver our vehicles.

What are the requirements for driving the car?

  • The driver must be at least 21 years old and no older than 70.

  • The driver must have a valid Malaysian driver’s license and identity card for locals OR International driver’s license translated in English and a foreign passport.

  • Minimum 2 years of driving experience.

Can the vehicle be driven into Singapore or Thailand?

All of our vehicles can be driven into Singapore but not Thailand. Any charges incurred by entering Singapore will be borne by the hirer.

What if I receive a parking ticket or summons?

The hirer must take full responsibility for any traffic or parking violations.

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